Cloud IAM Support Engineer

Responsibilities

• Support identity lifecycle management including user account creation, modification, and removal
• Support authentication processes such as passwords, MFA, and certificate-based authentication
• Administer authorization controls for systems and resources
• Support governance and auditing activities through accurate access records
• Manage BeyondTrust PRA vendor account onboarding and offboarding
• Administer jump server agents and local account management
• Support the BeyondTrust core Privileged Access Management (PAM) platform
• Troubleshoot and resolve IAM and privileged access issues
• Collaborate with infrastructure and security teams to maintain secure operations
• Monitor and maintain privileged access services for stability

Requirements

• Proven experience supporting Identity and Access Management (IAM) services
• Strong experience administering BeyondTrust PRA and PAM solutions
• Knowledge of identity lifecycle management, authentication, and authorization
• Experience supporting privileged account management and secure access controls
• Strong troubleshooting and analytical skills
• Excellent communication and collaboration skills

Preferred Qualifications

• Experience supporting Microsoft Identity Manager (MIM)
• Experience administering Active Directory environments
• Experience with Microsoft Entra ID administration
• Familiarity with Okta administration and support