Clinical Services Manager

Responsibilities

• Promote the benefits of insulin pump therapy and the OmniPod Insulin Management System to providers and patients.
• Partner with Sales, Customer Care, and Managed Care teams to achieve commercial and clinical goals.
• Assist with sales events, including pump clinics, support groups, educational sessions, and community walks.
• Support top accounts and manage patient training assignments to ensure timely and effective product adoption.
• Oversee and mentor Certified Pod Trainers (CPTs) by providing clinical resources and product updates.
• Conduct product demonstrations for healthcare providers (HCPs) and patients.
• Provide field feedback to management regarding customer and HCP training needs.
• Perform administrative duties and maintain accurate records in Salesforce.

Requirements

• Bachelor's degree.
• Professional credentials such as Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN).
• Mandatory state licensure as required.
• Valid driver's license and ability to travel regularly within the assigned geographic region.
• Ability to perform occasional overnight travel.

Preferred Qualifications

• 2+ years of experience training or managing pump patients.
• Prior experience in the medical device or pharmaceutical industry.
• Strong presentation and interpersonal communication skills.
• Established credibility and professional contacts within the diabetes community.
• High level of computer proficiency and business acumen.

About the Company

Insulet Corporation is a global medical technology company dedicated to enabling people with diabetes to enjoy simplicity, freedom, and healthier lives. Through our innovative OmniPod® product platform, we provide wearable, waterproof, and lifestyle-accommodating technology that has improved the lives of hundreds of thousands of patients worldwide.