Clinical Communications Nurse

Responsibilities

• Serve as the primary post-visit contact for patients, providing recovery guidance and ensuring excellent patient experience
• Manage and triage all incoming nurse calls, messages, and patient concerns during your shift
• Handle patient complaints, billing inquiries, and medical questions with professionalism and compassion
• Track concerns, identify service issues, and advocate for timely interventions
• Collaborate with the ER team by jumping in on triage, discharge, or medication administration as needed
• Maintain accurate, timely documentation of all communications and clinical notes
• Navigate complex situations involving patients, families, and medical staff
• Ensure compliance with healthcare regulations and uphold a patient-first standard

Requirements

• Active LVN or RN license in Texas (or compact state)
• Previous clinical experience in emergency care, acute care, or similar fast-paced settings preferred
• Strong phone presence and professional communication skills
• Ability to handle high-volume, high-stress environments
• Comfort with escalated calls and complex family dynamics
• Flexibility for non-traditional scheduling including nights and weekends

Benefits

• Competitive pay based on experience plus night shift differential
• 401(k) with company match
• Supportive, high-performing team environment
• Opportunity to make a real impact in patient outcomes and experience

About the Company

Hospitality Health ER is a freestanding emergency room focused on delivering high-acuity care with an elevated patient experience. The team combines clinical excellence with a hospitality-driven approach in a fast-paced, team-oriented environment.