Clinical Care Coordinator

Responsibilities

• Provide expert care coordination, consultation, education, and advocacy for patients and families within the Pediatric Feeding Clinic.
• Perform focused nursing assessments to guide clinical decision-making and patient care.
• Manage patient triage and follow-up via telephone, portal messages, and encounter follow-up.
• Support clinic workflows including patient intake, medication reconciliation, and nurse visits.
• Educate patients and families on diagnoses, medications, and individualized care plans.
• Collaborate with the primary medical team, case managers, and social workers to implement organized care plans for complex patients.
• Coordinate transitions of care between inpatient and outpatient settings.
• Document all nursing assessments, education, and communications accurately within the EHR.

Requirements

• Bachelor's degree in Nursing OR an Associate's degree in Nursing with a Master's degree.
• Current Michigan RN Licensure.
• Minimum of 3 years of recent inpatient experience with neonates/infants in a NICU or a general pediatric floor.
• Minimum of 1 year of experience with neonates/infants with complex feeding difficulties.
• Minimum of 1 year of experience physically managing NG and G tubes (placement, assessment, or caregiver education).
• Proficiency with electronic health record documentation, specifically Epic.

Preferred Qualifications

• Experience working specifically with neonates/infants with feeding difficulties.
• Minimum of 1 year of experience in clinical care coordination or case management.
• Minimum of 1 year of experience in program development.
• Minimum of 1 year of RN experience with phone triage in an ambulatory care setting.
• Certification in Ambulatory Nursing.

Benefits

• Competitive hourly salary with various shift differentials (Evening, Night, and Weekend).
• Excellent medical, dental, and vision coverage.
• 2:1 match on retirement savings with immediate vesting.
• Generous Paid Time Off (PTO) allowances.
• Robust tuition and certification support programs.
• Large offering of no-cost continuing education (CEs) and professional development.

About the Company

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development. As one of the largest healthcare complexes in the world, we strive to attract and develop outstanding people to become part of a distinguished academic health system.