Clinical Account Manager

About the Company

Dandy is transforming the massive and antiquated dental industry. Backed by leading venture capital firms, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support.

Responsibilities

• Drive Net Revenue Retention (NRR) through strategic account planning and proactive customer engagement
• Identify and execute upsell and cross-sell opportunities within your book of business
• Drive activations of new users and additional scanners within practices
• Build and maintain strong, long-lasting relationships with doctors at key accounts
• Provide consultative solutioning and negotiate commercial terms
• Experiment and execute on churn reduction strategies
• Collaborate with cross-functional teams like customer support and training to drive product enhancements

Requirements

• 6+ years of experience in the dental industry in Sales, Account Management, or Customer Success
• Proven track record of upselling and growing an account portfolio
• Experience managing relationships with multiple stakeholders at small to medium-sized businesses
• Ability to spend over 60% of the day communicating with clients via phone
• Proficiency in analyzing data and using dashboards to inform outreach
• Exceptional communication, problem-solving, and organizational skills
• Ability to thrive in a fast-paced environment