Clinic Supervisor

Responsibilities

• Serve as the direct manager for non-provider care team members
• Act as the on-site lead and subject matter expert on office workflows and processes
• Manage daily and same-day scheduling, including appointments, infusion visits, and follow-ups
• Facilitate daily office huddles and monitor task queues to ensure operational readiness
• Perform inventory management for office and non-clinical supplies
• Handle front-of-house duties including check-in/out, insurance verification, and copay collection
• Support financial health through accurate demographic capture and billing routing
• Monitor patient feedback and manage service-recovery issues
• Support new team members through training, onboarding, and mentoring
• Maintain the organization and readiness of patient and employee spaces
• Coordinate facilities, security, IT, and vendor requests

Requirements

• At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare
• Proficiency in customer service, administrative work, and team motivation
• Skilled in compassionate patient communication within an oncology or similar setting
• Proven ability to foster collaborative team dynamics
• Experience working on multi-disciplinary, feedback-driven teams
• Strong written and verbal communication skills
• Proficiency with scheduling software, multi-line phones, and Microsoft Office
• Experience with EMR systems and medical billing/insurance preferred

Benefits

• Health, Dental, and Vision insurance
• Competitive pay
• Paid vacation, holidays, and sick leave

About the Company

Atlas is built for oncologists by oncologists. We provide practices with the staff, contracts, and tools they need to deliver whole-person care to their cancer patients through a value-based approach to care delivery.