Clinic Operations Manager

Responsibilities

• Manage daily clinic operations including patient registration, billing, insurance coordination, and data integrity
• Lead patient-facing interactions to ensure a five-star hospitality experience and manage VIP requirements
• Provide operational leadership to Pharmacy and Nursing teams regarding scheduling and workflow integration
• Oversee facility cleanliness and hospitality services, including cleaning crews and barista teams
• Coordinate with peer managers across group sites to load-balance patient volumes and share resources
• Design and manage master schedules for Patient Affairs, Patient Relations, Nursing, Pharmacy, and Facilities
• Conduct daily facility walkthroughs to ensure compliance with health authority standards and luxury brand guidelines
• Oversee procurement and stock management of non-medical inventory

Requirements

• 5+ years of experience in Healthcare Operations, preferably in a multi-site private clinic or luxury medical center
• Experience managing diverse teams including clinical, administrative, and hospitality staff
• Proven ability to resolve staffing gaps and redirect patient flows in real time
• Proficiency in Electronic Medical Records (EMR) and workforce scheduling software