Client Technology Manager

Responsibilities

• Develop client technology road maps and vision
• Serve as the main point of contact and escalation point for engineers
• Manage customer relationships and oversee all technical projects
• Identify potential obstacles and suggest operational and security improvements
• Manage and coach engineers through knowledge sharing and root cause analysis
• Mentor, train, and encourage employee engagement and productivity
• Execute support strategies and drive performance through metrics and reporting
• Participate in organizational initiatives to improve company functions and processes

Requirements

• Strong experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Expertise in Microsoft Windows Server Platforms, Active Directory, and Group Policy
• Experience with endpoint threat management (Sophos or similar)
• Understanding of virtualization platforms like VMware or Hyper-V
• Knowledge of networking (TCP/IP, LAN/DMZ/WAN, DHCP, DNS, Routing, Switching, Firewalls)
• Experience implementing enterprise networking equipment (Palo Alto, Cisco, Meraki, Ubiquiti)
• Understanding of Azure cloud architecture and implementation
• Ability to create and maintain detailed technical and procedural documentation
• Ability to meet physical requirements including lifting up to 50 lbs

Preferred Qualifications

• Experience in an MSP environment using ConnectWise
• Scripting and automation knowledge (PowerShell, Infrastructure as Code)
• Financial industry experience with Bloomberg, Thomson Reuters, or FactSet
• Experience with Google Workspace, Box, Duo, or Okta
• Experience with cybersecurity solutions like Crowdstrike, Carbon Black, or Cylance
• Familiarity with mail security gateways like Mimecast or Proofpoint

About the Company

Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company focuses on providing uncompromising service to the financial sector.