Client Tech Support Engineering - Sr Professional I

Responsibilities

• Investigate, diagnose, and resolve complex client issues and service requests across assigned products and platforms.
• Analyze system behavior, transactions, logs, and data flows to identify root causes.
• Document client interactions, troubleshooting steps, and resolution outcomes using case management tools.
• Reproduce client-reported issues in test environments to support internal teams and client communications.
• Partner with engineering, product, and incident management teams to coordinate resolutions and improve service outcomes.
• Communicate issue status, risks, and next steps clearly to clients and internal leadership.
• Contribute to process improvements, root cause reviews, and knowledge documentation.

Requirements

• 4+ years of experience in technical support, production support, or enterprise technology environments.
• 4+ years of experience investigating technical issues across interconnected systems and data flows.
• Proficiency in analyzing logs and system behavior using SQL or equivalent logic-based query methods.
• Experience managing work within ticketing, case management, or incident tracking tools.
• Bachelor's Degree in IT, Computer Science, Engineering, Business, or a related field.

Preferred Qualifications

• Experience supporting financial services, payments, banking technology, or SaaS environments.
• Experience participating in incident reviews or root cause analysis (RCA) activities.
• Experience educating clients on product usage and operational best practices.
• Familiarity with multi-system environments requiring cross-team coordination.

Benefits

• Medical, dental, vision, life, and disability insurance available from day one.
• Retirement planning including 401k match and Employee Stock Purchase Plan.
• Paid holidays and generous time away policies, including parental and military leave.
• Tuition assistance and reimbursement programs.
• Mental health support through Employee Assistance Programs.
• Professional growth opportunities through training and internal mobility.

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information securely and reliably to power the global economy.