Client Tech Support Engineer

Responsibilities

• Provide technical support to clients and resolve issues in a timely manner
• Collaborate with internal teams to ensure client issues are addressed efficiently
• Document and track client interactions and solutions in the support database
• Assist in the development and improvement of support processes and tools
• Maintain and update IT support documentation, FAQs, and training materials
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders

Requirements

• 3+ years of experience in technical support and client service
• 1+ year of experience troubleshooting hardware, software, and network connectivity issues
• 1-3 years of banking or lending experience
• 1-3 years of customer service experience
• 1+ year of experience with Office 365, ticketing systems, and remote support tools
• 1+ year of experience in FTP, SFTP, and other file transfer technologies

Preferred Qualifications

• Experience in the financial services industry
• Experience with automation tools and scripts

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers to one another millions of times a day. We move money and information quickly, reliably, and securely to drive the transformation of financial services technology.