Client Support Specialist

Responsibilities

• Serve as the primary point of contact for merchant inquiries via phone, email, and online chat.
• Research and resolve client issues by navigating Merchant Services platforms and subsystems, including North, South, and TSYS applications.
• Address merchant concerns related to interchange, chargeback compliance, billing, funding, and e-commerce products.
• Explain BAMS systems and product reporting to merchants to resolve concerns and guide platform usage.
• Support merchants with point-of-sale (POS) and PC equipment troubleshooting.
• Complete routine account-related support for banking partners and investigate service requests.

Requirements

• 2+ years of experience in a contact center, client support, or Merchant Services environment.
• 2+ years of experience using call center policies and procedures to manage service interactions.
• Proficiency in using computer-based systems to research account activity and document case details.
• Ability to explain complex billing, reporting, and payment information to clients.
• High school diploma or equivalent.

Preferred Qualifications

• Experience supporting Merchant Services, payment processing, or acquiring clients.
• Familiarity with TSYS, BAMS, or similar payment platform applications.
• Experience handling interchange, chargebacks, funding, or batch reporting inquiries.
• Experience supporting POS or PC equipment in a client-facing capacity.

Benefits

• Medical, dental, vision, life, and disability insurance available from day one.
• Retirement planning and Employee Stock Purchase Plan.
• Paid holidays and generous time away policies.
• Tuition assistance and reimbursement programs.
• Paid parental, caregiver, and military leave.
• No-cost mental health support through Employee Assistance Programs.

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information securely and reliably to help drive the transformation of financial services technology.