Client Support Specialist

Responsibilities

• Serve as the primary point of contact for Merchant Services clients via phone, email, and chat
• Research and resolve inquiries regarding billing, funding, chargebacks, and e-commerce products
• Navigate Merchant Services platforms and subsystems to troubleshoot issues and document case details
• Guide clients on platform capabilities and explain BAMS systems and product reporting
• Support merchants with point-of-sale (POS) and PC equipment troubleshooting
• Complete routine account-related support and investigate service requests for banking partners

Requirements

• 2+ years of experience in a contact center, client support, or Merchant Services environment
• 2+ years of experience using call center policies and procedures to manage service interactions
• Experience using computer-based systems to research account activity and resolve support issues
• Ability to explain complex billing, reporting, and payment information to clients
• High school diploma or equivalent

Preferred Qualifications

• Experience supporting Merchant Services, payment processing, or acquiring clients
• Familiarity with TSYS, BAMS, or similar payment platform applications
• Experience supporting interchange, chargebacks, funding, or batch reporting inquiries
• Experience supporting POS or PC equipment in a client-facing environment

Benefits

• Medical, dental, vision, life, and disability insurance available from day one
• Paid holidays and generous time away policies
• Paid parental, caregiver, and military leave
• Retirement planning and Employee Stock Purchase Plan
• Tuition assistance and reimbursement programs
• No-cost mental health support through Employee Assistance Programs

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information securely and reliably to help drive the transformation of financial services technology.