Client Success Senior Manager

Responsibilities

• Own client relationships for a portfolio of large accounts in Germany throughout the client life cycle
• Build trusting relationships with HR, Procurement, and C-level contacts
• Develop client-specific growth strategies to meet objectives
• Drive initial client launches and ongoing strategic awareness events
• Implement best practice workflows and suggest member growth strategies
• Collaborate with cross-functional teams including Operations, Marketing, and Business Development
• Analyze client data to develop tailored communication and engagement strategies
• Manage the commercial agenda, including renewals, expansions, and contract renegotiations

Requirements

• 5+ years of experience managing client relationships in a client-facing position
• Proven ability to lead end-to-end contract negotiations for renewals and upsells
• Strong collaboration skills with cross-functional teams
• Excellent communication and customer service skills
• Detail-oriented with experience managing multiple concurrent projects
• Proficiency in monitoring data and analyzing reports
• Ability to improve processes and manage change in a fast-moving environment

About the Company

Wellhub is revolutionizing workplace wellness by connecting employees worldwide to fitness, mindfulness, therapy, nutrition, and sleep through a single subscription. Headquartered in NYC, the company is on a mission to make every company a wellness company.