Client Success Partner

About the Company

SpotOn provides independent restaurants with tools to compete and win, ranging from award-winning point-of-sale systems to AI-powered profit tools. They are recognized as a top-rated POS provider and a Great Place to Work.

Responsibilities

• Manage a portfolio of Core Accounts using standardized engagement campaigns
• Monitor account health and respond to support inquiries
• Execute adoption campaigns and proactive check-ins to maintain satisfaction
• Identify potential upsell or cross-sell opportunities through standardized programs
• Promote additional SpotOn solutions to increase adoption
• Partner with internal Product, Implementation, and Support teams
• Maintain accurate account records and engagement metrics using dashboards

Requirements

• Bilingual proficiency in English and Spanish
• 1 year of professional experience in customer success or related roles
• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field
• Proven ability to manage high-volume client accounts
• Strong communication and customer service skills
• Familiarity with Salesforce, HUB, Tableau, or Metabase

Preferred Qualifications

• Experience in fintech or SaaS environments