Client Success Partner

Responsibilities

• Onboard mid-market clients to products and tools
• Manage and implement integrations
• Deliver insightful metrics to ensure renewal and growth
• Build and maintain strong relationships with key business stakeholders
• Identify opportunities to expand client revenue and drive upsells
• Teach clients how to use external facing applications and software
• Communicate product enhancements and company learning events to clients

Requirements

• Strong organization and time management skills
• Ability to read and analyze data to make decisions
• Proficiency with Microsoft Office products
• Knowledge of CRM systems, preferably Salesforce and ChurnZero
• Excellent verbal and written communication skills
• Ability to explain complex processes in a simplified way
• Proactive problem-solving skills

Preferred Qualifications

• Associate degree or relevant experience
• Experience supporting mid-market level clients to drive engagement, loyalty, and retention
• Strong selling skills using data insights to promote product value

Benefits

• Medical, dental, and vision insurance
• FSA, HSA, disability, and life insurance
• 401(k) match and performance bonuses
• Education assistance and learning & development
• Generous paid time off and parental leave
• Flexible summer hours