Client Success Manager

Responsibilities

• Operate as the lead point-of-contact for all matters specific to assigned clients
• Manage multiple Account Coordinators to assist with daily, weekly, and monthly tasks
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts and leadership executives
• Ensure timely and successful delivery of solutions and reports according to client objectives
• Communicate progress of monthly and quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics including Google Analytics, Google AdWords, and E-commerce data
• Identify and grow opportunities in collaboration with sales teams
• Assist with high severity requests or issue escalations

Requirements

• BA/BS Marketing, Business degree, or equivalent experience
• Proven client success or account management experience, preferably in digital marketing
• Ability to communicate, present, and influence at all levels, including C-level executives
• Experience delivering client-focused solutions based on specific needs
• Proven ability to manage multiple projects with strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communication skills

Benefits

• Highly Competitive Salary
• Health Insurance & Dental Benefits with Company Match
• 401k with Company Match
• Open, family-focused environment
• Flexible work environment
• Generous Paid Time Off
• Downtown Boise Office with paid parking
• In-house world-class gym and personal training
• Team building events

About the Company

VELOX is an ROI-driven digital advertising agency. We are highly analytical and work diligently to determine the best mix of ad placement, platform, and technical approach to scale our clients to the next revenue level.