Client Success Manager

Responsibilities

• Manage a portfolio of accounts from onboarding through ongoing relationship management
• Drive client retention and revenue protection by handling contract renewals
• Act as the primary interface between clients and internal business units
• Partner with Sales teams to support new and existing client relationships and drive NPS scores
• Solve complex client queries and problems using independent judgment
• Communicate complex topics clearly to various audiences and stakeholders
• Collaborate with other departments to promote a cooperative team atmosphere

Requirements

• Strong background in the credit or a related industry
• Proven experience in client relationship management and retention
• Excellent communication and negotiation skills
• Strong project management skills with high attention to detail
• Proficiency with Salesforce
• Sound working knowledge of Microsoft Excel, Word, PowerPoint, and Visio
• Ability to work independently and take initiative in a fast-paced environment

Benefits

• 26 days of annual leave plus bank holidays (increasing with service)
• Global paid wellness days and a bonus day off for your birthday
• Generous contributory pension scheme and access to the Employee Stock Purchase Plan
• Private healthcare and various physical, mental, and financial wellbeing programmes
• Access to diverse employee forums and communities

About the Company

TransUnion is a global information and insights company that provides specialist services in fraud, identity, risk management, and automated decisioning. We support organizations across finance, retail, telecommunications, and more, helping consumers and businesses transact with confidence through our "Information for Good" mission.