Client Success Manager

About the Company

Stylitics is a retail AI platform powering real-world, repeatable success for dozens of enterprise retailers. More than 100 million shoppers each month engage with our AI-driven outfitting, product discovery, and personalization experiences across e-commerce, apps, email, and stores.

Responsibilities

• Manage a portfolio of 10–15 accounts and develop strategic success plans
• Serve as the primary point of contact and advocate for client stakeholders
• Monitor account health, manage renewals, and identify expansion opportunities
• Demonstrate ROI through data-driven insights and monthly performance reports
• Collaborate with Sales, Product, Engineering, and Analytics teams to deliver client goals
• Maintain accurate account documentation and contribute to scaling best practices

Requirements

• Bachelor’s Degree in Fashion Merchandising, Business, Marketing, or related field
• 3+ years of account or project management experience in B2B SaaS or E-commerce
• Experience creating Customer Success Plans and strategic roadmaps
• Experience tracking business metrics like CARR, NRR, and GRR
• Strong written and oral communication skills
• Excellent problem-solving and organizational skills

Preferred Qualifications

• Experience with process improvement and scaling team efficiencies
• Proficiency with CRM software (Gainsight, Salesforce) and project management tools (JIRA, Notion)
• Familiarity with retail industry functions like merchandising and buying
• Experience in a high-growth startup environment

Benefits

• Fully covered vision and dental insurance
• Medical plan coverage options starting at no cost
• Stock options in a rapidly growing company
• 401k plan with company match
• Generous paid time off
• Commuter benefits and ClassPass access