Client Success Manager

Responsibilities

• Own client relationships within the self-storage industry, acting as a strategic advisor to drive adoption and expansion.
• Conduct Business Reviews to reinforce the ROI of Storable’s solutions and align on future strategies.
• Identify upsell and cross-sell opportunities based on business objectives and product fit.
• Monitor key client metrics, proactively addressing risks and implementing engagement strategies to improve retention.
• Serve as a subject matter expert on self-storage industry trends and best practices.
• Act as a liaison between clients and internal teams (Product, Engineering, Marketing) to advocate for feature enhancements.
• Utilize Client Success platforms (e.g., Vitally, Gong) and CRM tools to track engagement and develop data-driven recommendations.

Requirements

• Strong relationship management and proactive engagement skills.
• Experience with Client Success platforms (e.g., Vitally, Gong) and CRM tools.
• Excellent communication and presentation skills, with the ability to lead discussions with key stakeholders.
• Ability to analyze client data, identify trends, and develop strategic action plans.
• Strong problem-solving mindset, with experience in consultative selling and business reviews.
• Experience level varies by role: 2-4 years for CSM, 5+ years for Senior CSM, and 10+ years for Principal CSM.

Preferred Qualifications

• Deep expertise in the self-storage industry, including key metrics and operational challenges.
• Experience leading client success initiatives, such as retention programs or expansion planning.
• Background in change management and business consulting for technology adoption.
• Willingness to travel as needed for client engagements and industry events.

Benefits

• Generous health coverage, including fully paid short- and long-term disability.
• 401(k) match after 60 days.
• Flexible "take what you need" vacation policy.
• Fully paid parental leave and caregiver leave.
• Monthly home data stipend and home office sign-on bonus.
• Mental well-being resources and dedicated "Rest, Relax, Recharge" time.

About the Company

Storable is redefining property management for specialty real estate. We seamlessly integrate management software with marketplace listings, websites, CRM, insurance, and payments to empower owners and operators in the self-storage, marine, and RV & camping industries.