Client Success Manager

About the Company

Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Fresh off a $14M Series A, we are transforming the $250B HVAC industry with AI-native software.

Responsibilities

• Own the client relationship after implementation, from initial handoff through long-term success
• Act as the primary point of contact for clients managing a book of business
• Drive product adoption and ensure clients are fully leveraging Rebar in their workflows
• Troubleshoot issues in real time and keep clients unblocked
• Build strong relationships with stakeholders across client organizations
• Identify opportunities for account growth, usage expansion, and renewals
• Partner closely with Product and Engineering to surface feedback and improve the platform
• Maintain CRM, client messaging, and ticketing systems
• Build and refine playbooks to scale the Client Success function

Requirements

• 2+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)
• Familiarity with the HVAC industry and the takeoff process
• Strong passion for client relationships and driving value
• Ability to move fast and follow through in an ambiguous environment
• Clear and confident communication skills with clients at all levels

Preferred Qualifications

• Experience in client success, account management, or sales
• Startup experience in a high-growth, high-pressure environment
• Experience managing ongoing client relationships post-implementation
• Familiarity with CRM or ticketing systems