Client Success Manager, PBM

Responsibilities

• Own day-to-day operational management for an assigned book of PBM clients
• Serve as the primary operational point of contact for all client inquiries
• Co-lead and facilitate client meetings including quarterly and annual business reviews
• Partner with the Implementation team during new client onboarding
• Gather and manage client requirements for the annual open enrollment cycle
• Facilitate client-facing webinars, benefit fairs, and employee education sessions
• Proactively identify operational trends and implement corrective measures
• Monitor and track all client deliverables against contractual obligations
• Support partners by interpreting plan design and troubleshooting claims or enrollment issues

Requirements

• Bachelor’s Degree required
• 5-8 years of experience in pharmacy operations
• Strong client management and pharmacy benefit knowledge
• Proficiency with Excel, Google Sheets, PowerPoint, and Google Slides
• Excellent communication, organization, and presentation skills

About the Company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app.