Client Success Manager

Responsibilities

• Act as the primary point of contact for clients, fostering strong, positive, and engaged relationships.
• Maintain regular, proactive communication to ensure high levels of satisfaction and a consistent experience.
• Develop a deep understanding of each account to confidently recommend upgrades and improvements.
• Monitor client usage, satisfaction, and engagement metrics to assess overall account health.
• Identify potential risks, such as declining usage or dissatisfaction, and take early action to retain clients.
• Proactively address challenges and deliver solutions that enhance client outcomes and retention.

Requirements

• Strong communication and relationship-building skills with the ability to engage stakeholders at all levels.
• Solid commercial awareness, including understanding of revenue drivers, upselling, and retention strategies.
• Ability to analyse data and interpret trends to inform decisions and recommendations.
• Good project management skills with the ability to manage multiple accounts and priorities.
• Commercial understanding of SaaS, ideally with experience in the tech industry.

Benefits

• Located in a vibrant Bristol office with spacious meeting rooms and breakout areas.
• Subsidised on-site gym, open 24/7, including fitness classes and personal training.
• Outdoor terrace available for relaxation and social activities.
• Large free on-site car park for commuters.

About the Company

Likewize partners with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. We operate on a global scale, driven by values of Success, Passion, Professionalism, Accountability, and Teamwork.