Client Success Manager

Responsibilities

• Own the end-to-end implementation experience for new law firms from contract signature to daily usage
• Partner with sales teams throughout the full sales cycle to ensure smooth transitions
• Lead onsite and remote training sessions tailored to specific firm needs
• Drive post-implementation outreach to increase and grow monthly product usage
• Refine the implementation playbook, including processes and training methods
• Provide real-world product feedback to the product and sales teams
• Manage multiple implementations in parallel while maintaining high adoption quality

Requirements

• 5+ years of experience in client lifecycles, implementations, customer success, or professional services consulting
• Strong stakeholder management skills across internal teams and client-side
• Proven track record of training professionals on new tools to drive behavior change
• Ability to build structure and process in an ambiguous startup environment
• Genuine interest in AI and its impact on professional workflows

About the Company

AI Paralegal is part of CORTO, a cutting-edge software company dedicated to revolutionising the legal industry. We empower legal practitioners with AI-driven solutions that streamline workflows, boost productivity, and provide more efficient client service.