Client Success Manager

About the Company

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Responsibilities

• Serve as a dedicated point of contact and strategic partner to clients to align solutions with business objectives
• Provide thought leadership through industry insights, regulatory updates, and best practices
• Develop deep functional and technical knowledge of the operational and data platform
• Build and maintain relationships with mid to senior client stakeholders including Controllers and Chief Data Officers
• Identify and communicate areas of improvement in technical and operational processes
• Act as the primary point of contact for client issue resolution and de-escalation
• Advocate for client needs by collaborating with Product, Solution Architects, and Account Management teams
• Analyze client usage patterns to develop tailored action plans for maximizing value
• Monitor client success metrics to ensure high satisfaction, retention, and product adoption
• Participate in the onboarding process for new clients

Requirements

• 10+ years of experience in operations, technology, or client success within hedge funds, investment managers, FinTech, or financial services
• Experience supporting clients to optimize operations through process and technology
• Knowledge of software engineering or data science with experience in BI, data lakes, or other data tools
• Superior quantitative, analytical, and problem-solving skills
• Strong communication and interpersonal skills
• Exposure to a wide spectrum of investment asset classes and market segments

Preferred Qualifications

• Degree in economics, finance, business, math, science, or engineering