Client Success Manager

About the Company

Acres is a leading land intelligence platform analyzing over 150M U.S. land parcels to power faster, smarter decisions for real estate, corporate, agriculture, and finance. Our mission is to bring data-driven transparency to America’s largest asset.

Responsibilities

• Lead end-to-end implementation and onboarding for Midmarket and Enterprise accounts
• Partner with client teams to optimize internal workflows and platform embedding
• Build multi-threaded relationships with power users and key stakeholders
• Monitor portfolio health and execute action plans to mitigate churn risks
• Deliver data-driven executive updates and impact reports
• Act as the primary owner for critical account issues and escalations
• Translate client feedback into actionable insights for the product team
• Manage the renewal pipeline and drive Net Revenue Retention (NRR)
• Identify expansion and upsell opportunities in collaboration with Sales
• Collaborate with marketing to develop case studies and client testimonials

Requirements

• 2–4+ years of experience in B2B SaaS Client Success or Account Management
• Proven experience managing Enterprise account portfolios
• Experience navigating commercial conversations and renewal terms
• Strong professional presence for presenting data to stakeholders
• Solid technical aptitude to troubleshoot workflows and explain product functionality
• Analytical mindset to interpret usage metrics and account data
• Proficiency with CRM platforms like Salesforce or HubSpot
• Ability to work onsite in Fayetteville, Arkansas

Preferred Qualifications

• Experience with land data, GIS, or real estate technology
• Experience working in high-growth startup environments