Client Success Director

About the Company

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. We have developed the foundations of modern banking through core and payments technology which run natively in the cloud.

Responsibilities

• Own the end-to-end client success plan from sales support to implementation and scale
• Ensure clients achieve contracted account volumes within agreed milestones, timelines, and budgets
• Establish and run robust account governance, including steering committees and executive engagement
• Act as the escalation point for support issues and ensure platform stability
• Own the P&L for all paid services delivered to the client, ensuring profitability
• Partner with Account Directors to identify expansion opportunities and support sales cycles
• Oversee planning and execution of platform upgrades

Requirements

• Fluent in Thai
• Proven experience delivering core banking transformation programmes (vendor or client side)
• Strong understanding of core banking domains including account servicing, payments, and lending
• Demonstrated accountability for delivery outcomes and client adoption at scale
• Experience owning or influencing commercials, P&L, and services profitability
• Ability to operate credibly with senior banking stakeholders (CIO, COO, etc.)

Preferred Qualifications

• Experience in SaaS or cloud-based core banking platforms
• Background in professional services, client success, or large-scale systems integration
• Familiarity with regulated operating environments and supervisory expectations

Benefits

• Highly competitive salary
• Healthcare
• 25 days holiday and public holidays
• Competitive maternity and paternity leave
• $1,500 SGD per year flexible spend benefit
• All the latest tech you need