Client Specialist Officer

Responsibilities

• Respond to incoming client calls and emails professionally and efficiently
• Escalate or triage calls to the relevant person as appropriate
• Log all calls and queries for record keeping and analysis purposes
• Receive client referral requests and ensure necessary documentation is completed
• Assist with completion of program specific documentation for service delivery and allocation
• Ensure client database is up to date with information received
• Provide administrative support to the team as required

Requirements

• Previous customer service experience within a contact centre or call centre
• Strong verbal and written communication skills
• High level of computer literacy and experience with data entry
• Ability to handle a high volume of queries, including complaints
• Strong interpersonal skills and a relationship-focused approach
• Experience within aged care or community services is highly regarded

Benefits

• Do work that matters and have a positive impact on the lives of vulnerable people
• Up to $15,900 of your annual salary tax free through Salary Packaging
• Monthly rostered days off
• Flexible working arrangements, including hybrid work from home
• Access to Fitness Passport
• Join an organisation that champions diversity, inclusivity and equality

About the Company

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.