Client Solutions and Implementation Manager, Front Office Support, Alpha, Assistant Vice President

Responsibilities

• Lead client solution design, including operational processes and system functionality, for the State Street Alpha front-to-back servicing platform.
• Manage the end-to-end implementation lifecycle, including conversion approach, implementation planning, go-live, and post-go-live activities.
• Work directly with external clients and portfolio managers to configure the Alpha platform for specific client workflows.
• Define services, service level agreements (SLAs), and manage scope and change control discussions with internal and external stakeholders.
• Coordinate with Model Office teams for internal and external testing and Proof of Concept (POC) purposes.
• Act as a Subject Matter Expert (SME) on the Alpha platform and lead implementation project status meetings for senior management.

Requirements

• Bachelor's degree or above.
• 10+ years of experience within the financial services industry.
• Proven expertise in project management and business analysis.
• Extensive experience in client-facing roles managing complex implementations.
• Proficiency in MS Office, specifically MS Visio, MS Project, and PowerPoint.
• Strong analytical, interpersonal, and verbal/written communication skills.

Preferred Qualifications

• Experience with Front Office Operations, Transaction Management, or Corporate Actions.
• Knowledge of OTC Derivatives, Performance & Analytics, or Cash/Collateral Management.
• Experience integrating with other industry software providers to promote platform interoperability.
• Demonstrated ability to manage and mitigate risks and escalate issues effectively in a fast-paced environment.

About the Company

State Street is a leading global provider of financial services to institutional investors. Through State Street Alpha, we offer the industry’s first open platform that connects the front, middle, and back office, harmonizing data and technology to help clients manage their businesses more effectively.