Client Servicing Manager

Responsibilities

• Manage and grow an assigned client portfolio across the APAC market, driving retention and implementation strategy.
• Drive premium product and service sales to increase client value and company revenue.
• Handle inbound client queries via phone and email, providing professional and prompt resolutions.
• Proactively engage clients using a consultative approach to recommend solutions aligned with their travel objectives.
• Manage client escalations by collaborating with servicing, support, and cross-functional teams.
• Lead client implementations and de-implementations, managing communications with key stakeholders.
• Conduct presentations, travel forums, and training sessions via phone or web.
• Maintain SFDC and relevant databases with accurate, up-to-date information.
• Manage ad-hoc reporting requests and consult clients on MI hierarchy and insights reports.

Requirements

• Bachelor's degree with a proven track record in client relationship management and service delivery.
• Advanced Excel proficiency and strong financial acumen, including the ability to analyze P&L and profitability drivers.
• Proven problem-solving skills with the ability to handle objections and prioritize effectively.
• Excellent written and verbal communication skills for articulating value propositions to diverse audiences.
• Knowledge of travel operations and familiarity with GBT tools and systems (SFDC, PET, insights reporting).
• Ability to navigate matrix structures and collaborate effectively across internal and external networks.

Benefits

• Flexible benefits including health and welfare insurance, retirement programs, and parental leave.
• Travel perks featuring weekly deals on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on a dedicated learning platform and leadership development opportunities.
• An inclusive culture with global INclusion Groups to support diverse identities and initiatives.

About the Company

Amex GBT is a global leader in travel management, where colleagues find inspiration in travel as a force for good. We offer an inclusive and collaborative culture designed to help our team members achieve success and make a meaningful impact on the travel industry.