Client Services

Responsibilities

• Provide a safe and secure environment for program participants and visitors
• Manage intake, discharge, and cessation processes, ensuring all documentation is complete and timely
• Monitor participant activities and provide personal, practical, and moral support while maintaining professional boundaries
• Perform security checks, rounds, and inspections to ensure facility safety
• Utilize de-escalation skills to manage potentially violent or intoxicated individuals
• Assist with medication administration and urine drug screenings as permitted by training and policy
• Provide reception and administrative support, including maintaining logbooks and incident reports
• Supervise mealtimes and assist with food service as required by the program

Requirements

• Post-secondary education or training in a human service-related field
• Current Clear Criminal Record Check with Vulnerable Sector Check
• Current certification in Standard First Aid with Level C CPR
• Proficiency in MS Office, Outlook, and database management
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment and handle stressful situations with compassion and integrity
• Flexibility to work various shifts, including days, evenings, nights, weekends, and holidays

Preferred Qualifications

• Related experience in a social services or mental health setting
• Experience working with marginalized populations or in a group home setting
• Certification in Non-Violent Crisis Intervention
• Experience with administrative duties, data input, and cash handling

About the Company

The Salvation Army is a faith- and values-based organization that has served people in need across Canada and Bermuda for more than 130 years. We provide essential necessities such as food, clothing, and shelter, while supporting individuals facing unemployment, addiction, and family challenges. We are committed to a mission of hope, service, dignity, and stewardship, welcoming people of all backgrounds to join our purpose-driven team.