Client Services Specialist

Responsibilities

• Provide multi-channel support via phone, chat, and email to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues
• Ensure software access using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, and webinars
• Act as a subject matter expert on Autodesk policies, processes, and tools
• Collaborate cross-functionally with Sales and other teams to resolve issues
• Contribute to knowledge base content and recommend process improvements

Requirements

• BSc or MSc graduate
• 0–4 years of professional experience
• Fluency in German and English
• Experience using a CRM system, preferably Salesforce
• Willingness to work flexible shifts and overtime as needed

Preferred Qualifications

• Proficiency in Italian, French, or other additional languages
• Strong verbal and written communication skills
• Experience in a customer service or support environment
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment

About the Company

Autodesk helps innovators turn their ideas into reality, transforming how things are made—from the greenest buildings to the smartest factories and biggest hit movies. We take great pride in our culture, which guides how we work, how we treat each other, and how we connect with our customers and partners.