Client Services Project Coordinator

Responsibilities

• Act as the primary liaison between dealers, design firms, architectural partners, and internal teams to manage project scope and timelines
• Provide comprehensive customer service regarding product inquiries, pricing, lead times, and order placement
• Coordinate order processing, including Quick Ship orders, service authorizations, and invoices
• Manage project documentation by providing engineering shop drawings for approval and ensuring all revisions are captured via change orders
• Conduct regular project status reviews and notify stakeholders of production or schedule delays
• Coordinate site deliveries, confirm jobsite readiness, and oversee the resolution of punch list items
• Serve as a customer advocate to resolve warranty issues and escalate complex challenges

Requirements

• 3–5 years of experience in customer service, project management, or a commercial customer-facing role
• Ability to read and interpret blueprints, technical drawings, and engineering documentation
• Proficiency with office automation and communication tools
• Strong workload planning, time management, and negotiation skills
• Experience in the manufacturing or service industry is strongly preferred

Preferred Qualifications

• Bachelor's degree in design or project management
• Knowledge of the Geiger or MillerKnoll family of brands

About the Company

Geiger, part of the MillerKnoll collective, furnishes modern offices with beautiful solutions for collaborative and private spaces. Our purpose is design for the good of humankind, creating environments that stimulate creative thinking and strengthen organizational culture.