Client Services Manager

Responsibilities

• Manage relationships with venue clients, acting as a primary resource for event configuration and box office inquiries.
• Supervise a team of leads and specialists providing front-line support for ticketing managers at iconic music and sports venues.
• Partner with client ticketing managers to develop a deep understanding of each venue's unique challenges.
• Provide expertise on all AXS products and services, staying current with new releases.
• Assist with event and promotion configuration for full-service clients.
• Troubleshoot and resolve or escalate technical support issues.
• Configure, track, and report on work and client interactions to ensure high-quality service.

Requirements

• 4-6 years of experience in live event ticketing and event programming.
• 2+ years of experience leading a high-functioning client services team.
• Advanced event programming expertise across multiple venue and event types.
• Strong leadership, coaching, and personnel management skills.
• Proven ability to problem-solve and make decisions in high-pressure environments.
• BA/BS degree preferred.

Preferred Qualifications

• Experience with Ticket Operations for a venue.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays, vacation, and sick time.
• Company-paid basic life insurance and voluntary life insurance options.
• Parental leave.
• 401k Plan with a 3% employer match.
• Flexible spending and health savings account options.
• Wellness offerings and training/education reimbursement.

About the Company

AXS connects fans with the artists and teams they love, selling millions of tickets annually for concerts, festivals, sports, and theater at iconic venues worldwide. As a subsidiary of AEG, AXS is a leader in the evolution of the live entertainment industry, focusing on improving the fan experience through innovative technology and game-changing client solutions.