Client Services Executive

About the Company

Bay FC is the first NWSL team in the Bay Area. Co-founded by four U.S. Women’s National Team legends, Bay FC is changing the face of women’s soccer. We are building a culture of belonging and shared pride, serving as a bridge that unites the Bay’s diverse communities.

Responsibilities

• Deliver personalized service to ensure a great experience for season ticket members
• Build long-lasting relationships with season ticket members
• Reach personal and departmental sales goals and initiatives
• Oversee day-to-day account needs for a segment of season ticket members
• Use digital ticketing systems to ensure account accuracy and timely payments
• Maintain records of sales prospecting and customer conversations in the CRM
• Maintain high levels of professionalism and confidentiality

Requirements

• Minimum 2 years of customer service experience
• Bachelor’s degree or equivalent
• Outstanding written and verbal communication skills
• Ability to manage multiple tasks while remaining organized and calm under pressure
• Proven ability to work collaboratively in a team environment

Preferred Qualifications

• Experience with Salesforce, Archtics, or Tixr
• Knowledge of women’s soccer or the NWSL