Client Services Director

Responsibilities

• Lead the Patient Care Coordinator (PCC) team and oversee administrative systems
• Ensure the PCC team delivers exceptional customer service and patient experiences
• Monitor referral workflows and ensure new patient referrals are contacted within two business days
• Support PCC team members with training, coaching, and problem solving
• Develop and maintain a positive, accountable, and collaborative team culture
• Review policies, procedures, and forms with direct reports
• Ensure adequate administrative staffing to support patient care and business objectives
• Develop, document, and train staff on patient intake processes and workflows
• Serve as liaison for administrative technology systems, including EMR, internet, printing, and phone systems
• Manage office supply ordering and administrative resources

Requirements

• High school diploma or GED
• Strong leadership, communication, and organizational skills
• Demonstrated ability to manage multiple priorities and meet deadlines
• Commitment to Capstone’s mission, values, and culture

Preferred Qualifications

• Associate’s or Bachelor’s degree
• PPS Administrator Certificate
• Minimum of two years of full-time employment with Capstone Physical Therapy
• Completion of Leadership Training
• Experience leading administrative or customer service teams
• Experience in healthcare administration or outpatient medical practice operations

Benefits

• Health / Dental / Vision Insurance (employee and family)
• 401(k) with Company Match
• PTO
• 6 Paid Holidays
• Leadership development opportunities
• Collaborative and mission-driven culture

About the Company

Capstone Physical Therapy is a local, therapist-owned outpatient private practice with multiple locations across Whatcom and Snohomish Counties. We offer Physical, Occupational, and Massage Therapy services and maintain a strong commitment to clinical excellence and patient outcomes.