Client Services

Responsibilities

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns
• Liaise with clients to manage expectations and communicate status updates
• Distill and transfer client feedback to designers and copywriters
• Prioritize team workloads and escalate issues when needed
• Maintain understanding of client business, strategies, and brand objectives
• Build working relationships through regular meetings and planning sessions
• Ensure projects are delivered on time and within budget
• Work with the team to test creatives across client channels

Requirements

• Experience delivering multi-channel marketing communications (digital, direct, email, banner)
• Extremely organized with ability to manage multiple projects
• Strategic thinking skills
• Ability to work within short timeframes and meet deadlines
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Basic understanding of financials and budget management
• Agency experience is a plus

Benefits

• Flexible, hybrid working policy
• Mental health support and company sick pay
• 15 days paid holiday annually plus Public Holidays
• Learning and Development opportunities
• Buddy Programme for onboarding
• Social and Cultural Events

About the Company

DEPT® is a digital agency with a deep skillset in tech and marketing. We are a B Corp® certified agency that creates emotive, conversion-focused digital communications for global clients like eBay and Walmart.