Client Services Coordinator

Responsibilities

• Analyze and interpret licensing requirements to find solutions for complex and bespoke requests
• Assist clients with queries regarding software licensing, billing, and contract renewals
• Process new sales and trials in accordance with Software License Agreements
• Manage the dispatch of software licenses and the processing of invoices
• Draft quotations for new and additional license requests
• Support the Senior Coordinator with various client-related queries

Requirements

• Proven track record of handling complex queries and tasks in a pressurized environment
• Excellent attention to detail with the ability to accurately review the quality of own output
• Experience in customer service, specifically dealing with corporate clients and individuals at all levels
• Experience interpreting legal contracts and working with financials and invoices
• Strong verbal and written communication skills
• Proven administrative and organizational skills with the ability to prioritize work and work on own initiative
• Aptitude for learning new IT systems and strong computer skills

About the Company

WTW is a leading global advisory firm that helps clients manage risk and optimize outcomes. Our colleagues serve more than 140 countries and markets around the world, providing a global dimension to everything we do.