Client Services Concierge

Responsibilities

• Greet clients and visitors and ensure they feel welcome and comfortable
• Answer and route incoming calls promptly and professionally
• Handle new client inquiries, gather information, and connect callers to appropriate team members
• Keep clients informed with status updates, appointment reminders, and follow-up calls
• Schedule appointments, calls, and meetings for attorneys and staff
• Maintain accurate client contact details and case notes in firm systems
• Coordinate with attorneys, paralegals, and case managers to ensure quick responses
• Manage front-desk operations, mail, deliveries, and office presentation
• Assist with intake paperwork and guide new clients through next steps
• Handle sensitive client situations with discretion, patience, and compassion

Requirements

• High-level customer service experience (luxury hospitality or executive guest relations preferred)
• Warm, polished phone and in-person manner
• Strong organizational and multitasking skills
• Clear written and verbal communication
• Ability to work in a fast-paced, high-standards environment
• Reliable, punctual, and discreet with confidential information
• Basic computer skills and willingness to learn case management software
• Bilingual ability in Arabic or Spanish is a plus

Benefits

• Base salary: $55,000 to $85,000
• Medical, dental, and vision coverage
• Paid time off and holidays
• Bonus eligibility and retirement options

About the Company

The Law Offices of Joumana Kayrouz is a plaintiff personal injury law firm in Southfield, Michigan, dedicated to providing high-touch, professional service to clients navigating stressful life chapters.