Client Services Associate, New Member Experience

Responsibilities

• Support Premium Club Representatives during the new client onboarding process by developing client profiles and maintaining account collateral.
• Create and manage Salesforce profiles for all new members through research and onboarding calls.
• Coordinate the procurement, shipment, and delivery of new client onboarding gifts and member milestone items.
• Manage Red Sox Rewards and promotional item claims, ensuring all deliveries are tracked in Salesforce.
• Act as a Premium Ambassador on game days to implement high-end service touchpoints at Fenway Park.
• Assist with general Client Services operations, including managing club inboxes, phone lines, and amenity requests.
• Track facilities-related work orders throughout the season and off-season.

Requirements

• Ability to commit to the full July 2026 - July 2027 timeline.
• Ability to work a minimum of 35 hours per week.
• Flexibility to work extended hours, including nights, weekends, and holidays.
• Strong organizational skills and a process-oriented mindset.
• A passion for providing a high standard of premium customer service.

Preferred Qualifications

• Bachelor's degree in Hospitality, Communications, Business, or Marketing.
• Experience using Salesforce or other CRM platforms.
• Familiarity with Qualtrics or ProVenue/ticketing software.

About the Company

The Boston Red Sox are committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. We strive to go beyond embracing diversity to build an inclusive environment for all employees.