Client Services Associate

Responsibilities

• Provide education, guidance, and support to customers and patients regarding products and services
• Act as a liaison between external customers and internal operations via phone and email
• Manage high volumes of client-facing interactions with physicians, medical staff, and patients
• Resolve customer issues of varied complexity using strong problem-solving skills
• Ensure the secure transmission of patient reports and testing status updates
• Document all communications and maintain accurate patient and test request records
• Assist with sample procurement, supply ordering, and entering new test requests into the system
• Notify internal management of client issues or complaints

Requirements

• High School Diploma or General Education Degree (GED)
• 2+ years of experience in a customer service-oriented role
• Understanding of HIPAA and the importance of patient data privacy

Preferred Qualifications

• Proficiency with Microsoft Office and strong data entry/typing skills
• Experience working in a call center or phone-based support environment
• Ability to communicate scientific or technical information effectively
• Experience working in a fast-paced environment while maintaining a professional demeanor
• Strong organizational skills and attention to detail

About the Company

Foundation Medicine is a global, patient-focused precision medicine company delivering high-quality, transformative diagnostic solutions in cancer and other diseases. Our Lab Ops team is dedicated to providing physicians with comprehensive genomic information to help change the stories of the patients we serve.