Client Services Account Manager

Responsibilities

• Manage a portfolio of Securities Services' Custody and Fund Services clients
• Understand clients' business needs and agendas to cultivate long-term partnerships
• Take full responsibility for service delivery across Securities Services
• Drive the resolution of client queries, data/reporting issues, and delivery issues
• Partner with Product Management and Product Development to deliver effective solutions
• Lead in-person meetings to establish governance and update clients on enhancements
• Monitor and manage billing accuracy on a monthly and annual basis
• Coordinate client training for proprietary J.P. Morgan technology

Requirements

• 10+ years in Financial Services, specifically in Securities Servicing
• Proven senior experience in Client Service, Implementation, Project Management, or Operations
• Familiarity with Custody, Fund Accounting, Hedge Funds, ETFs, or Securities Lending
• Fluency in Japanese and English
• Strong leadership, analytical, and problem-solving skills
• Ability to work with minimal supervision and prioritize multiple tasks

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.