Client Service Supervisor

Responsibilities

• Lead the Lobby Concierge team and support Messenger Center operations
• Oversee daily operations, staff performance, and service delivery
• Manage team schedules, time off, and coverage for call-outs or PTO
• Train, coach, and counsel staff, including issuing warnings when necessary
• Ensure policies and procedures are followed and enforced
• Manage employee timecards in PayCom
• Provide quarterly reports to management regarding Visitor Center and Messenger operations
• Execute tenant requests, inquiries, and act as a liaison between tenants and visitors
• Maintain uniform standards and manage dry-cleaning schedules
• Greet VIP visitors and expedite their entry process

Requirements

• 3+ years of experience in client services, hospitality, or operations
• Prior supervisory experience managing 5–10 employees
• Strong customer service and relationship-building skills
• Excellent written and verbal communication
• Highly organized and able to multitask in high-volume settings
• Strong computer proficiency
• High School Diploma required; Bachelor’s Degree preferred
• Ability to stand, walk, bend, and lift up to 40 lbs.

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. In North America, services include Mailroom Management, Office Services such as Reception and Lobby Concierge, and Document Processing Services for various professional sectors.