Client Service Supervisor

Responsibilities

• Supervise legal print, production, and binding services to ensure accuracy and timely delivery
• Serve as the primary on-site client contact and manage escalations
• Manage staff schedules, resources, and coverage for absences or emergencies
• Track and report key performance metrics including KPIs, SLAs, and budgets
• Lead staff development, coaching, training, and performance reviews
• Oversee vendors and coordinate special projects
• Maintain a safe, professional, and organized work environment

Requirements

• 5+ years of experience in operational management or client services leadership
• 3+ years of experience managing office services, reprographics, or light facilities
• Supervisory experience managing 5–10 staff members
• High School Diploma or equivalent; bachelor’s degree preferred
• Proficiency in MS Office and business software
• Ability to lift/move 40–60 lbs.

Preferred Qualifications

• Experience in a law firm environment
• Experience in office services or facilities management

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. Our services include Mailroom Management, Office Services, and Document Processing Services for sectors such as banking, insurance, legal, and professional services.