Client Service Supervisor

Responsibilities

• Provide leadership, direction, and training to Client Service Technicians, Couriers, and Client Ambassadors
• Oversee Client Service Receiving, Ambassador, and Courier functions
• Manage interviewing, hiring, and training of personnel
• Coordinate courier pick-ups and track for billing purposes
• Interface with outside shipping providers to meet client requirements
• Manage vehicle maintenance for company vehicles
• Conduct employee performance reviews and provide ongoing guidance
• Schedule personnel to ensure efficient operations
• Identify quality problems and initiate investigations and corrective actions
• Maintain Quality Management System in accordance with ISO 17025 standards

Requirements

• 4-year degree in Microbiology, Chemistry, or related field
• 3+ years of experience in Client Service or Laboratory Operations
• Proficiency with Microsoft Word and Excel
• Proficiency with LIMS and ASnAP systems
• Strong problem-solving and interpersonal skills
• Excellent written and verbal communication skills
• Ability to work independently and handle stressful conditions

Preferred Qualifications

• 3-5 years of experience in a commercial food testing laboratory

About the Company

SGS is the world's leading testing, inspection and certification company, recognized as the global benchmark for sustainability, quality and integrity.