Client Service Supervisor

Responsibilities

• Manage a large number of diverse frontline employees, including rosters and payroll
• Liaise regularly with clients and employees to ensure service excellence
• Conduct HSE activities such as toolbox talks and risk assessments
• Assist with the delivery of cleaning services in accordance with contractual requirements
• Maintain strong working relationships with all internal and external stakeholders
• Ensure professional presentation and high standards of customer service

Requirements

• Experience in cleaning operations and managing a diverse workforce
• Ability to work productively with limited supervision or within a team
• Current and valid Driver License
• Exceptional communication and technology skills
• Knowledge of how to conduct and handle incident investigations
• Ability to hold or obtain a Certificate IV in Asset Maintenance
• Must hold or be able to obtain a NSW Working with Children Check, NSW Police Clearance, and Government Clearance
• Full work rights in Australia

Benefits

• Competitive salary on offer
• Access to staff discounts with partner companies
• Ongoing learning and development opportunities
• Internal career opportunities within a global organization

About the Company

ISS is a global workplace experience and facility management company. With over 485,000 employees across 46 countries, we provide placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable.