Client Service Senior Manager

Responsibilities

• Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation.
• Develop and implement strategic operational plans leveraging deep expertise in treasury and cash management products.
• Analyze complex data to identify trends and develop innovative solutions that align with operational policies.
• Establish and maintain productive relationships with internal stakeholders to drive mutually beneficial outcomes.
• Oversee end-to-end change management processes, including strategic communications and stakeholder impact mitigation.
• Mentor team members and utilize strategic planning to drive business growth and achieve organizational goals.

Requirements

• 5+ years of extensive experience in team leadership and management within a client service environment.
• Specialized expertise in treasury and cash management products and services.
• Proven ability to develop and implement strategic operational plans.
• Demonstrated expertise in analyzing complex data to identify trends and opportunities.
• Advanced skills in stakeholder management, influence, and communication.
• Proficiency in overseeing end-to-end change management processes.
• Strong digital literacy with experience in process automation and quantitative reporting.
• Ability to work US operating hours.

Preferred Qualifications

• Experience leveraging AI/ML technologies to explore innovative operational solutions.
• Knowledge of cybersecurity best practices to ensure data protection and secure operations.
• Proficiency in conflict management and resolution for complex client and team issues.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. Our Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving clients in more than 100 countries.