Client Service Representative

Responsibilities

• Coordinate production of printed materials and print-related services for clients
• Maintain positive client relations through active engagement during the manufacturing process
• Assess, plan, and coordinate major aspects of projects and production
• Develop solutions for client concerns, process improvements, and invoice reconciliation
• Ensure job instructions are entered and verified in manufacturing systems
• Manage high-profile, large volume, or complex accounts
• Assist sales with pricing, scheduling, and the RFP process
• Maintain understanding of work performed to assemble paperwork for timely billing
• Train and support new and existing team members

Requirements

• HS diploma or GED
• 5+ years of relevant client service, administrative, or operational support experience in manufacturing or office environments
• Working knowledge of MS Office, MAC, and Google Suite
• Excellent oral and written communication skills
• Strong organizational and prioritization skills
• Ability to work overtime, weekends, and holidays as needed
• Ability to exert physical force (up to 50 lbs) occasionally to move objects

About the Company

RRD is a leading global provider of marketing, packaging, printing, and supply chain solutions that elevate engagement across the complete customer journey. With 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.