Client Service Representative

Responsibilities

• Receive and unbox incoming mail in a fast-paced, volume-driven environment
• Categorize and sort mail according to established client guidelines
• Properly dispose of protected health information (PHI) in designated HIPAA-compliant bins
• Maintain a clean and organized workspace while managing multiple tasks simultaneously
• Uphold strict business ethics, confidentiality, and data privacy standards
• Adhere to all federal, state, and local compliance regulations and security policies
• Meet predefined performance metrics and distribution deadlines

Requirements

• High school diploma or equivalent
• Ability to lift up to 50 pounds
• Valid driver's license and ability to meet insurability standards
• Ability to pass a pre-employment background investigation and medical screening
• Ability to work a flexible schedule, including potential evenings, weekends, and overtime
• Proficiency in accurate and fast data entry

Preferred Qualifications

• Experience in call center management
• Experience with dialer systems and terminology

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource provides business process management services, helping clients optimize operations through efficient, compliant, and technology-driven solutions.