Client Service Representative

Responsibilities

• Act as the primary point of contact for clients by answering calls and emails with professional, friendly service
• Manage appointment scheduling, including forward booking and sending reminders via technology platforms
• Greet clients warmly and use active listening to gather medical information and triage inquiries
• Demonstrate empathy and maintain a calm demeanor when interacting with emotional or upset clients
• Update client and patient records accurately within the practice management system
• Process billing transactions, including credit card payments, digital payments, and insurance claims
• Provide clients with accurate post-visit instructions regarding medication and follow-up care
• Promote clinic services, promotions, and preventive care options to pet owners

Requirements

• High school diploma or equivalent work experience
• Excellent communication skills and a desire to provide compassionate service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Ability to occasionally lift up to 40 pounds and perform physical tasks as needed

Benefits

• Competitive pay and performance bonuses
• 401(k) matching and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays
• Tailored development programs, mentorship, and career pathing opportunities

About the Company

AmeriVet is a mission-driven organization dedicated to delivering high-quality care for pets and their families. Through our community-focused practices, like Dade City Animal Clinic, we strive to build thriving teams and supportive environments where veterinary professionals can grow their careers and make a meaningful impact.