Client Service Representative

Responsibilities

• Manage client communications by answering incoming calls and emails professionally
• Schedule appointments, send reminders, and assist with forward booking
• Greet clients and patients in a friendly and welcoming manner
• Maintain accurate client and patient records and document information
• Process payments, financing applications, and pet insurance claims
• Prepare estimates and review invoices with clients
• Communicate effectively with doctors and veterinary staff to support team operations

Requirements

• High school diploma or equivalent
• Ability to stand for extended periods
• Ability to lift up to 40 pounds independently
• Strong communication, interpersonal, and organizational skills
• Ability to multitask in a fast-paced environment
• Proficiency with computer software and scheduling systems

Preferred Qualifications

• Previous customer service experience
• Experience in a veterinary or healthcare setting

Benefits

• Tailored development programs and mentorship
• Competitive pay and performance bonuses
• 401(k) matching and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays
• Note: Benefits listed apply to full-time employees

About the Company

AmeriVet believes thriving teams build thriving communities. We provide the support, resources, and growth opportunities needed to help our team members succeed while delivering exceptional care to pets and the families who love them.